Last updated: August 2026
Effective Date: August 2026 | Applies to: easychangelocksmiths.com
These terms apply when you engage Easy Change Locksmiths to carry out locksmith work. Booking a job means accepting them. Where they conflict with a written quote we have given you, the quote wins.
We will not open any lock, safe or vehicle until you have satisfied us that you are entitled to access it. We may refuse a job, or stop one part-way, if that entitlement is not established. This is not negotiable and it is not a reflection on you - it is the reason a locksmith is worth calling rather than avoiding.
We price your job on the phone, before a van is dispatched, from the work you describe and the time of day. Out-of-hours and public holiday rates are stated at that point. If the job in front of us is materially different from the job described, we stop and re-quote, and you are free to decline at that moment without charge.
If we attend and cannot resolve the problem, there is no charge for that attendance. This does not apply where you cancel after a technician has arrived, where access is refused on arrival, or where entitlement cannot be established.
We open without damage wherever the lock allows it. Where a mechanism genuinely cannot be bypassed, we explain the destructive option and what replacement costs before doing anything irreversible. Proceeding is your decision, not ours.
Due on completion unless you hold an approved commercial account. We accept cash, EFTPOS and the major cards. Commercial accounts are payable on the terms stated on the invoice.
Our workmanship is guaranteed. Hardware we supply carries its manufacturer's warranty. Hardware you supply is fitted at your risk, though we will tell you before fitting it if we think it is wrong for the door.
Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law which cannot lawfully be excluded. Where our liability can be limited, it is limited to resupplying the service or paying the cost of having it resupplied.
Pre-existing defects in doors, frames or hardware. Damage arising from hardware you directed us to fit against our advice. Indirect or consequential loss.
Free of charge any time before a technician is dispatched. Once one is on the way a callout fee may apply, and we will tell you the amount at the time you cancel rather than afterwards.
The text, images and code on this website belong to Easy Change Locksmiths and are not to be reproduced without written permission.
Use the complaint form and we will acknowledge it within two business days. These terms are governed by the law of Victoria, Australia.